CCPA
Privacy Policy
Effective
date: May 12, 2021
This
CCPA Privacy Policy applies to California residents (“you” or “your”) who use the
logistics services provided by S.F. EXPRESS CORPORATION and its affiliates (referred to as “SF”,
“we,” “us” and “our”). This CCPA Privacy Policy is intended to supplement
the SF Privacy Policy. To the extent any provision of this CCPA Privacy Policy is inconsistent with any other
provision(s) of the SF Privacy Policy, the provision of the CCPA Privacy Policy governs.
For
purposes of this CCPA Privacy Policy, “personal information” means information that identifies,
relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly
or indirectly, with a particular consumer or household.
The
personal information we have collected from consumers in the twelve (12) months preceding the effective date of
this CCPA Privacy Policy includes or may include the following:
|
Category
(examples)
|
Collected
|
Specific
Collected Content
|
|
Identifiers
(such as real name, alias, postal address, unique personal identifier, online identifier, Internet
Protocol Address, email address, account name, Social Security number, driver’s license number,
passport number, or other similar identifiers)
|
Name,
address, email address, username, password, identification card number, passport number and, when you
visit our websites, use our apps or interact with our related tools, widgets or plug-ins, and Internet
Protocol address, or other similar identifiers.
We
have collected this category of informationto provide you with products and services, including
maintaining or servicing accounts, providing customer service, processing or fulfilling orders and
transactions, verifying customer information, processing payments, tracking the usage of our
website.
|
|
|
Personal information categories listed in the California Civil Code §
1798.80(e) (such
as name, signature, Social Security number, physical characteristics or descriptions, address, telephone
number, passport number, driver’s licenses or state identification card number, insurance policy
number, education, employment, employment history, bank account number, credit card number, debit card
number or any other financial information, medical information or health insurance information. Some
personal information included in this category may overlap with other categories.)
|
Yes
|
Name,
address, telephone number, mobile phone number, email address, passport number. Some personal information
included in this category may overlap with other categories.
We
have collected this category of information to provide you with products and services, including
maintaining or servicing accounts, providing customer service, processing or fulfilling orders and
transactions, verifying customer information, processing payments, tracking the usage of our
website.
|
|
Protected
classifications characteristics under California or Federal law (such
as age, race, color, ancestry, national origin, citizenship, marital status, medical conditions, physical
or mental disability, sex, sexual orientation, veteran or military status, genetic
information)
|
No
|
|
|
Commercial
Information
(such as records of personal property, products or services purchased, obtained, or considered, or other
purchasing or consuming histories or tendencies)
|
Yes
|
Records
of services purchased or received, information provided to us regarding the content of certain shipments,
but only to the extent an identifiable person can be linked to such content, and information on actions
taken on websites or mobile apps.
We
have collected this category of information to provide you with products and services, including
maintaining or servicing accounts, providing customer service, processing or fulfilling orders and
transactions, verifying customer information, processing payments, tracking the usage of our website.
|
|
Biometric
Information (such
as genetic, physiological, behavioral, biological characteristics, or activity patterns used to extract a
template or other identifier or identifying information, such as fingerprints, face prints and
voiceprints, iris or retina scans, keystroke, gait, or other physical patterns and sleep, health, or
exercise data)
|
No
|
|
|
Geolocation
Data
(such
as physical location or movements)
|
Yes
|
Location
information.
We
have collected this category of information to provide you with products and services, including providing
customer service, processing or fulfilling orders and transactions, verifying customer
information.
|
|
Internet
or other similar network activity
(such
as browsing history, search history, information on a consumer’s interaction with a website,
application or advertisement)
|
Yes
|
Audio
information from calls placed with customer service and accounting centers which may be recorded, and
electronic information in the form of Internet or other electronic network activity information as
described above.
We
have collected this category of information to provide you with products and
services, including providing customer service, processing or fulfilling orders and transactions,
verifying customer information.
|
|
Sensory
Data
(such
as audio, electronic, visual, thermal, olfactory or similar information)
|
No
|
|
|
Professional
or employment related information
(such
as current or past job history or performance evaluation)
|
No
|
|
|
Non-public
education information (per the Family Education Rights and Privacy Act (20 U.S.C. Section 1232g, 34
C.F.R. part 99)
(such as education records, including grades, transcripts)
|
No
|
|
|
Inferences
drawn from other personal information
(such as profile reflecting a person’s preferences, characteristics, psychological trends,
predispositions, behavior attitudes, intelligence, abilities and aptitudes)
|
No
|
|
Personal
information does not include:
●
Publicly
available information from government records.
●
De-identified
or aggregated consumer information.
●
Information
excluded from the CCPA’s scope, such as:
●
Health
or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and
the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
●
Personal
Information covered by certain sector specific privacy laws, including the Fair Credit Report Act (FCRA), the
Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA) and the Driver’s
Privacy Protection Act of 1994.
We
collect personal information from the following sources:
●
Directly
from you or persons authorized by you to act on your behalf.
●
Collected
automatically and indirectly from you.
●
From
third party sources, such as
customers
of our forwarding and logistics services, public databases, social media platforms, and third party partners
such as analytics or marketing providers.
Under
the CCPA, the scope of
business
purposes includes the following:
●
Auditing
related to a current interaction with the consumer and concurrent transactions, including, but not limited to,
counting ad impressions to unique visitors.
Detecting
security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting
those responsible for that activity.
●
Debugging
to identify and repair errors that impair existing intended functionality.
●
Short-term,
transient use, provided that the personal information is not disclosed to another third party and is not used to
build a profile about a consumer or otherwise alter an individual consumer’s experience outside the
current interaction, including, but not limited to, the contextual customization of ads shown as part of the
same interaction.
●
Performing
services on behalf of the business or service provider, including maintaining or servicing accounts, providing
customer service, processing or fulfilling orders and transactions, verifying customer information, processing
payments, providing financing, providing advertising or marketing services, providing analytic services, or
providing similar services on behalf of the business or service provider.
●
Undertaking
internal research for technological development and demonstration.
●
Undertaking
activities to verify or maintain the quality or safety of a service or device that is owned, manufactured,
manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that
is owned, manufactured, manufactured for, or controlled by the business.
We
use personal information in the following ways and for the above business and commercial purposes:
●
To
provide you with our products and services.
●
To
provide you with information you’ve requested regarding our products and services.
●
To
fulfill any other purpose for which you provide it.
●
To
provide you notices about your account.
●
For
any purpose with your consent.
We
may disclose your personal information to third parties for a business purpose. When we disclose personal
information for a business purpose, we enter a contract that describes the purpose and requires the third party
to both keep that personal information confidential and not use it for any purpose except performing the
contract. In the preceding twelve (12) months, we have not disclosed consumer’s personal information to
any third party. Pursuant to our operation plan, we will disclose your personal information for a business
purpose to the following categories of third parties:
●
With
service providers who process personal information on our behalf in order to help us provide our services, such
as the bank card service provider.
●
With
other related-parties within the Group, in order to provide you with orders processing, customs clearance and
customer service.
In
the preceding twelve (12) months, we have not sold personal information.
If
you are a California resident, you have the following rights. We will honor requests received to the extent
required by applicable law and within the time provided by law.
1.
Right
to know about personal information collected, disclosed, or sold
You
have the right to request that we disclose to you the categories and specific pieces of personal information we
have collected, disclosed, or sold about you. Specifically, you have the right to request that we disclose the
categories and specific pieces of personal information we have collected, disclosed, or sold about you over the
last 12 months, include the following:
●
The
categories of personal information we have collected about you;
●
The
categories of sources from which we have collected personal information about you;
●
Our
business or commercial purpose for collecting that personal information;
●
Our
business or commercial purpose for selling and disclosing that personal information;
●
The
categories of third parties with whom we share that personal information;
●
The
specific pieces of information we have collected about you;
●
The
categories of personal information about you, if any, that we have disclosed or sold for monetary or other
valuable consideration and the categories of third parties to which we have disclosed or sold that information,
by category or categories of personal information for each third party to which we disclosed or sold the
personal information;
●
The
categories of personal information about you that we disclosed or sold for a business purpose.
2.
Right
to delete
You
have the right to request the deletion of any of your personal information that we have collected from you and
retained. But this is a limited right as we may be able to retain certain personal information subject to an
exception under the CCPA or another lawful obligation. Once we receive, verify and confirm your request, we will
delete (and direct our service providers to delete) your personal information from our records, unless an
exception applies.
3.
Right
to opt-out
You have the right to opt out of the disclosure of personal information about you for monetary or other valuable consideration. To opt-out, you can contact us by calling us at +1-855-901-1133.
4.
Right
to non-discrimination for exercising California privacy rights
We
may not discriminate against you because of your exercise of any of the foregoing rights, or any other rights
under the California Consumer Privacy Act, including by:
●
Denying
you goods or services;
●
Charging
different prices or rates for goods or services, including through the use of discounts or other benefits or
imposing penalties;
●
Providing
you a different level or quality of goods or services; or
●
Suggesting
that you will receive a different price or rate for goods or services or a different level or quality of goods
or services.
We
may, however, charge different prices or rates, or provide a different level or quality of goods or services, if
that difference is reasonably related to the value provided to us by your personal information.
5.
How
to exercise your rights
You
can exercise your rights by:
Email:
US_CS_CPL@sf-express.com
Hotline:
+1-855-901-1133
Please
note that we may take steps to verify your identity before granting you access to information or acting on your
request to exercise your rights, as required or permitted by law.
You
may designate an authorized agent to make a request in certain circumstances on your behalf. You
must
provide
an authorized agent written permission to submit a request on your behalf, and
we
may require that you verify your identity directly with us.
Additionally,
you may only make a verifiable consumer request for access twice within a 12-month period.
In
some instances, we may not be able to honor your request. For example, we will not honor your request if we
cannot verify your identity or if we cannot verify whether an authorized agent has the right to make a request
on behalf of you. Additionally, we will not honor your request where an exception applies, such as where the
disclosure of personal information would adversely affect the rights and freedoms of another consumer or where
the personal information that we maintain about you is not subject to the CCPA’s access or deletion
rights.
We
will endeavor to fulfill your request within 45 days of receiving that request. If we require additional time,
we will inform you of the reason and extension period in writing.
California
Civil Code Section § 1798.83 permits California residents to request certain information regarding our
disclosure of personal information to third parties for their direct marketing purposes once a year. If you are
a California resident, you may ask us to refrain from sharing your personal information with certain of our
affiliates and other third parties for their marketing purposes. To make such a request, please tell us your
preference by contacting us as specified below.
If
you have any questions or comments about this CCPA Privacy Policy, or if you would like us to update information
we have about you or your preferences, please contact us by email at US_CS_CPL@sf-express.com or calling us at
+1-855-901-1133.