CCPA
Privacy Policy
Last
updated: July-29-2021
This
CCPA Privacy Policy applies to California residents (“you” or “your”) who use
the logistics services provided by S.F. EXPRESS CORPORATION and its affiliates (referred to as
“SF”, “we,” “us” and “our”). This CCPA Privacy Policy is
intended to supplement the SF Privacy Policy. Please review the full SF Privacy Policy before using our
products and services. To the extent any provision of this CCPA Privacy Policy is inconsistent with any
other provision(s) of SF Privacy Policy, the provision of the CCPA Privacy Policy governs.
For
purposes of this CCPA Privacy Policy, “personal information” means information that
identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably
be linked, directly or indirectly, with a particular consumer or household.
The
personal information we have collected from consumers in the twelve (12) months preceding the effective
date of this CCPA Privacy Policy includes or may have included the following:
|
Category
|
Examples
of Collected Data
|
|
Identifiers
|
Name,
address, telephone or mobile phone number, email address, username, password,
identification
card number, passport number
and,
when you visit our websites, use our apps or interact with our related tools（For
example, when you log in through a third party that we work with, the third party will
collect your Apple ID and WeChat ID to verify your identity）,
widgets or plug-ins, and Internet Protocol address, or other similar
identifiers.
We
have collected this category of information to provide you with products and services,
including maintaining or servicing accounts, providing customer service, processing or
fulfilling orders and transactions, verifying customer information, processing payments,
tracking the usage of our website.
|
|
Commercial
Information
|
Records
of services purchased or received (which may include bank card data), information
provided
to us regarding the content of certain shipments, but only to the extent an identifiable
person can be linked to such content, and information on actions taken on websites or
mobile
apps.
We
have collected this category of information to provide you with products and services,
including maintaining or servicing accounts, providing customer service, processing or
fulfilling orders and transactions, verifying customer information, processing payments,
tracking the usage of our website.
|
|
Geolocation
Data
|
Location
information.
We
have collected this category of information to provide you with products and services,
including providing customer service, processing or fulfilling orders and transactions,
verifying customer information.
|
|
Internet
or other similar network activity
|
Audio
information from calls placed with customer service and accounting centers which may be
recorded, and electronic information in the form of Internet or other electronic network
activity information as described above.
We
have collected this category of information to provide you with
products and services, including providing customer service, processing or
fulfilling orders and transactions, verifying customer information.
|
For
purposes of the CCPA, personal information does not include:
l
Publicly
available information from government records.
l
De-identified
or aggregated consumer information.
We
collect personal information from the following sources:
l
Directly
from you or persons authorized by you to act on your behalf.
l
Collected
automatically and indirectly from you.
l
From
third party sources, such as
customers
of our forwarding and logistics services, public databases, social media platforms, and third party
partners such as analytics or marketing providers.
l
We
do not knowingly collect personal information from children under 13 years old. Please contact
us
through
the contact details provided in VII. HOW TO CONTACT US if you have any questions about maters with
regard to children’s personal information.
III.
HOW WE USE PERSONAL INFORMATION
We
use personal information in for the business and commercial purposes described in Section II above and
in the following ways:
l
To
provide you with our products and services.
l
To
provide you with information you’ve requested regarding our products and services.
l
To
fulfill any other purpose for which you provide it.
l
To
provide you notices about your account.
l
For
any purpose with your consent.
We
may disclose your personal information to third parties for the business purposes described above.
We
may
disclose
your personal information for a business purpose to the following categories of parties:
l
With
service providers who process personal information on our behalf in order to help us provide our
services, such as the bank card service provider.
l
With
other related-parties within the Group, in order to provide you with orders processing, customs
clearance and customer service.
l
With
third parties for our
direct marketing purposes.
In
the preceding twelve (12) months, we have not sold personal information.
We do not sell personal information,
we will not sell personal information of children under 16 years old and
we do not have actual knowledge that we sell the personal information of consumers under 16 years of
age.
You
may be entitled, in accordance with applicable law, to request access or deletion of personal
information about you that we collect or maintain, as described below.
1.
Right
to know about personal information collected
，
disclosed,
or sold
You
have the right to request that we disclose to you the categories and specific pieces of personal
information we have collected, used, or disclosed,
or
sold
about you.
2.
Right
to delete
You
have the right to request the deletion of any of your personal information that we have collected from
you and retained. But this is a limited right as we may be able to retain certain personal information
subject to an exception under the CCPA or other applicable law. Once we receive, verify and confirm your
request, we will delete (and direct our service providers to delete) your personal information from our
records, unless an exception applies.
3.
Right
to non-discrimination for exercising privacy rights
We
may not discriminate against you because of your exercise of any of the foregoing rights.
We
may, however, charge different prices or rates, or provide a different level or quality of goods or
services, if that difference is reasonably related to the value provided to us by your personal
information.
4.
How
to exercise your rights
You
can exercise your rights by:
Email:
US_CS_CPL@sf-express.com
Hotline:
+1-855-901-1133
Please
note that we may take steps to verify your identity before granting you access to information or acting
on your request to exercise your rights, as required or permitted by law.
The
verifying process is as follows:
Once
we receive your request, we may choose one of the two methods to verify your access and deletion
requests:
(1)
If you have a password-protected account with SF, we “may verify your identity through our
existing authentication practices for your account" (i.e., having you log into SF account).
(2)
If you do not have a password-protected account, there is not a specific manner in which we must verify
your identity, but there are certain factors we must consider (such as the type, sensitivity, and value
of the personal information collected about you). Generally, we must require that you provide at least
three data points to be matched against PI we already hold about you, and you must provide a signed
declaration that you
are the consumer whose PI is the subject of the request. However, the Regulations provide some
flexibility and may require that only two data points be matched.
You
may designate an authorized agent to make a request in certain circumstances on your behalf. To do so,
you must
provide
an authorized agent written permission to submit a request on your behalf, and
we
may require that you verify your identity directly with us.
Additionally,
you may only make a verifiable consumer request for access twice within a 12-month period.
In
some instances, we may not be able to honor your request. For example, we will not honor your request if
we cannot verify your identity or if we cannot verify whether an authorized agent has the right to make
a request on behalf of you. Additionally, we may not honor your request where an exception applies under
applicable law.
We
will endeavor to fulfill your request within 45 days of receiving that request. If we require additional
time, we will inform you of the reason and extension period in writing.
If
you have any questions or comments about this CCPA Privacy Policy, or if you would like us to update
information we have about you or your preferences, please contact us by email at
US_CS_CPL@sf-express.com or calling us at +1-855-901-1133.